1. Diagnosis & Repair Estimate

MendSetGo provides a preliminary diagnosis and repair price range based on the information you share. The technician will confirm the diagnosis and exact repair price after inspecting your appliance.

2. Minimum Visit Charge

A minimum visit charge of $75 + applicable taxes applies if you decline a repair priced within your initial estimate or if the appliance cannot be repaired. If you proceed with the repair, this charge is included in the final repair price.

3. Card Authorization

A valid credit or debit card is required to confirm your booking. We may place a temporary $75 authorization hold on your card. This is not a charge.

4. Cancellations & Rescheduling

You can cancel or reschedule free of charge at least 4 hours before your appointment. Late cancellations or missed appointments may incur a $35 fee.

5. Repair Approval & Payment

The technician will confirm the repair price before starting work. If the final price exceeds your initial estimate, you may decline the repair without charge, unless the increase results from materially inaccurate or incomplete information you provided, prior unauthorized repairs or modifications, or unforeseen conditions that could not reasonably have been identified during the initial diagnosis.

If the appliance has been opened, tampered with, modified, or previously repaired, MendSetGo is not responsible for pre-existing damage or additional problems arising from those actions. Any additional charges will be explained and require your approval before work proceeds.

No repairs will be performed without your approval. Payment is due upon completion of the approved repair.

6. Parts & Follow-Up Visits

Some repairs may require parts to be ordered or an additional visit. We will explain any additional costs and expected timing before proceeding. No additional charges will be incurred without your approval.

7. Repair Warranty

Repairs include a 30-day labor/workmanship warranty and a 90-day replacement parts warranty, subject to supplier or manufacturer terms.

If the same repair issue recurs within 30 days, we will correct it at no additional charge. Replacement parts are covered for up to 90 days, but additional labor charges may apply after the first 30 days.

The warranty does not cover unrelated appliance problems.

8. Access & Safety

Please ensure an adult is present and the appliance is safely accessible. If the technician cannot access or service the appliance due to conditions at your home, the minimum visit charge may apply.